PLEASE READ CAREFULLY
We recommend that our clients reserve a car ahead of time (at no additional charge) to be guaranteed a car at time of pick up. We can provide you with a car at short notice by phone or online upon availability.
25% CANCELLATION FEE within the 24 hour grace period. Full Charge if cancelled less than 6 hours before Scheduled Pickup Time.
If you do not see your driver at a certain pick up point do not leave before calling the dispatch office, 718-502-0863 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at inside airport pickups after the scheduled pickup time. We will then try to reach you by calling you at your cell phone, your home phone, or your contact person’s phone all depending on the nature of the pickup. If we do not get a response we will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges. To authorize the driver to wait please call the office to authorize his wait. If we do not hear from you after the time frame, we will contact you again, if no contact is made you will get billed for the ride plus the waiting time. Therefore A “No Show” fee is equal to the trip cost plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location. If you cannot locate your Driver, Please call 718-502-0863 to avoid a “No Show” fee.
Damages Resulting From Your Act:
JR Luxury NYC, Inc will charge you the cost of cleaning the vehicle as result of you or your authorized party Getting Sick in, or damaging the vehicle. You also agree and acknowledge to pay all the related fees and charges to get the vehicle back to its normal working condition.
For Individual accounts and personal profiles, all charges applied to the customer’s credit card will be considered correct, unless we receive an objection within 15 days from the charge date in writing. Copies of the credit card statement or credit card slips or vouchers should be faxed or mailed to us and the disputed charges or items should be indicated. All disputes initiated after the allowed time frame period will be considered final and non refundable.
You agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due incases of non-payment.
JR Luxury NYC Inc can change the rate book and any of the services, charges, costs, fees and expenses at any time without prior notice.
Payment Due Date:
Your payment information is collected when you submit a reservation request. Once the host accepts your request, or if you book a reservation with JR Luxury NYC, your payment will be charged for the entire amount at that time.
Point To Point Fare:
Those are prices calculated based on mileage and zones. Corporate accounts that meet the minimum usage requirements might be eligible for special discounts depending on volume. Check with an account sales representative for special pricing.
Packages of Vehicles rented hourly. Certain hourly minimums and zones restrictions apply.
A 30 minutes for domestic, 45 minutes International grace period is allowed following the reported flight arrival time for airport pickups only.
A 10 minute grace period is granted for all other pick-ups. Waiting time will be charged at 10 minute increments after the grace period.
JR Luxury NYC checks all domestic and international flights one hour before the driver is dispatched, billing starts after grace period allowed from the official time of arrival (ETA).
For train station pick-ups, train schedules can’t be monitored. Therefore, billing begins at the scheduled pick-up time.
Price per stop varies based on distance and location, please call us to request pricing. Courtesy stops, such as briefly leaving the vehicle to pick up coffee, a newspaper or to mail a letter, do not incur extra charges. However, if longer stops or multiple stops are made you will be billed stop charges. Picking up additional passengers will also incur stop charges.
All round trip tolls are billed to the customer depending on the route chosen. JR Luxury NYC will charge for all round trip tolls to and from the designated destination.JR Luxury NYC only collects the tolls, we do not charge them.
Meet & Greet:
Meet and Greet is offered on all our vehicles at $20. However parking and waiting time charges (if incurred) will be billed to your account or credit card. The driver will be instructed to meet the passenger by the baggage claim or the exit of customs with a sign that has his or her last name on it, the driver will then escort the passenger to the designated vehicle location (Assisting with the luggage). This package comes with a complimentary 30 minutes free for domestic flights and 45 minutes free for international flights from the arrival time.
All parking fees and other airport regulatory fees are additional (usually $8.00-$16.00 depending on time). We do not charge them, these fees go directly to the airport parking lots.
Gratuity, tolls, waiting time, additional stops, parking, and any applicable service fees are billed additionally.
JR Luxury NYC recommends that parents get their own baby seats however we can provide one for an additional $35 per seat (please mention that you will need a baby seat when you place your reservation).
Holiday and Severe Weather surcharge, may be applied to trips occurring on:
New Year’s Day
Fourth of July